XfileServers UK Hosting Services



 

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Support

  Skip to » Forums / FAQ » Knowledge Base » Tickets & Email » Live Chat

 

Our Support is well known for its fast and friendly approach to its customers and we can be contacted in a variety of ways ranging from live support to email, we aim to answer all questions within 30mins ( during working hrs ).

We have designed our support page to be a step by step process which will help problems get resolved sooner rather than later.

Please select how you would like to contact us, our knowledge base is a great place to start troubleshooring as it contains the most common issues with simple steps to resolve problems.

 

 

    Forums / FAQ


Our forums is a growing community for new games and general chat. Forums are also use the forums to post new updates on upcoming planned maintenance.

Chat with other members, who maybe able to help with simple solutions search our forums for resolved issues, get all the latest information via out forums.

We also have compiled a simple FAQ, which has the most commonly asked questions about game/voice and dedicated servers.

Visit our forums, and chat with other members & staff ( opens new window )

Visit our FAQ - Frequently Asked Questions  (opens new window )

 

*Our Forums is available 24 hours a day, 7 days a week - when it is convenient for you.

 

 

 

 

  Top ↑

    Knowledge Base / Troubleshooter

 

Our knowledge base is made up of different articles here to help you out when ever you need it, all articles are listed under different categories to ensure a fast and simple solution is found.

Visit our knowledgebase ( opens new window )

 

Along side our knowledge base ia a Troubleshooter, this is a user controlled support system which helps diagnose issues / technical probles rapidly.

 

Visit our Troubleshooter ( Opens new window )

 

*Our Knowledge Base is available 24 hours a day, 7 days a week - when it is convenient for you.

 

 

Top ↑ 

    Tickets / Email


You can raise a ticket in our support area and converse with our support and sales teams who are here to answer any questions you may have.

Send us a new support ticket ( opens new window )

Send us an email ( opens new window )

*We aim to answer support tickets within 30 mins.

 

 

Top ↑

    Live Chat


Our live chat system is here to provide instant answers to urgent issues, support staff should be available from 8am to 5pm via live support.

If live chat is currently closed, why not send us a support ticket we will answer as soon as were back.

 

 

 

*Live chat closes every day at 5pm, live chat is not available on Sunday on Saturday live chat closing time is 1pm.

 

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